Australian Online Safety Act – Roblox Support

The Australian Online Safety Act (AU OSA) is a law designed to help keep Australians safe online. It sets out the rules for how online platforms, apps, and services should protect users from harmful content and behaviour. It also gives the Australian eSafety Commissioner the power to act when things go wrong - like cyberbullying, image-based abuse, or the presence of harmful or illegal content.

On This Page You’ll Find

How to report harmful content on Roblox under the AU OS
Information on Roblox tools & settings that help keep users in Australia safe
Information about the Australian eSafety Commissioner

Reporting Harmful Content on Roblox under the AU OSA

Safety is important everywhere online, including on Roblox. If you are in Australia and experience online harm or see illegal or harmful content or behaviour on Roblox, please report it using our AU OSA reporting form here.

How to use our AU OSA reporting form

Reporting harmful content is quick and easy. To make a report using our AU OSA reporting form, click here and follow the steps to fill out the form.

Once you submit a report, we will review it and get back to you, letting you know the outcome and reasons. For example, we might remove content or block a user if there has been a violation of our Community Standards. You can appeal our decision if you disagree.

The AU OSA reporting form is only available in Australia.

Roblox settings that help keep our users in Australia safe

Our tools and settings are designed to help protect our users and let them make choices about the way they use Roblox and interact with others. These include tools and settings that, in Australia:

allow users to block other users
allow users to mute others in Voice Chat
allow users to not display their online status
allow users under 16 to communicate with other users of a similar age (but not with adult users)
make accounts of users under 16 private by default

Users have the ability to limit or disable who can chat with them (both in-app or in-experience), send them messages, follow them into experiences or invite them to private servers. Learn more about how these social functions in the Help Centre.

Blocking other users

Roblox’s blocking feature allows you to cut off contact with another user without notifying them. Once blocked, the user will not be able to send you Friend requests, directly contact you (i.e directly message you, invite you to an Experience, invite you to a Party chat etc.), or follow you. They will also be automatically removed from your Friends list if they were on it. Learn more about how to block another user and what happens when you block them in the Help Centre.

Only your friends can add you to Party chats and you can remove yourself from a Party at any time. Learn more about how to limit or turn off Party in the Help Centre.

Linked parents can block their child’s friends from within Parental Controls. Learn more about Parental Controls in the Help Centre.

Muting other users in Voice Chat

Roblox’s mute function allows you to mute another user in a voice chat experience. Muting will last for the duration you are in the experience. Learn more about muting voice chat in the Help Centre.

Online Status

Roblox gives users control over their online status visibility. In Australia, users can limit their online status visibility or set it to no one. Learn more about changing your online status setting in the Help Centre.

Text Filtering and Classifiers

Our text filtering system and classifiers automatically detect and block abusive text to prevent the delivery of unsolicited material. Learn more about those systems in the Help Centre.

Communication settings for users under 16

Our age-based chat ensures that users will only be able to chat with other users in their own age group or similar.

To be able to access Roblox’s communication features (including Experience Chat, Party, and Voice Chat), all users (no matter how old they are) can complete a voluntary age-check. Once you have completed this check, you can use Roblox’s communication features to chat with other users in your age group.

In Australia, adult users can’t contact users aged under 16 on Roblox. Voice Chat is also not available for users under the age of 16. For more information, see here.

Default privacy settings for users under 16

We have a number of tools and settings that help protect the privacy of our users under 16 in Australia. For example, some tools and settings are switched off or set by default to no one or Friends only for these users:

Communications features are default off for all users in Australia. To access these features, users can voluntarily complete an age check.
In-experience visibility is set by default to Friends only for users under 16 in Australia. For information on in-experience visibility settings, read our Online Status and Visibility article.
Users under 17 are not able to use their real name in their Roblox display name.
Voice Chat is switched off for under 16 users in Australia.
Friend Recommendations are switched off for under 16 users in Australia.

Information on the Australian eSafety Commissioner

Who is the eSafety Commissioner and what do they do?

The eSafety Commissioner is Australia’s independent online safety regulator, responsible for implementing and enforcing Australia’s online safety laws in the Online Safety Act 2021. The eSafety Commissioner’s goal is simple: help Australians stay safe online. Here’s what they focus on:

Promoting online safety for everyone in Australia
Sharing helpful information about their services and online safety trends
Responding to serious issues like cyberbullying, adult cyber abuse, image-based abuse, and illegal or restricted content by assessing complaints and conducting regulatory investigations
Setting Basic Online Safety Expectations for platforms including social media, messaging apps, gaming services, and file-sharing sites so they take reasonable steps to keep users safe
Creating industry codes to make sure harmful content (like child sexual abuse material or terrorism-related content) is regulated
Working with government agencies to coordinate online safety efforts
Funding programs and research that support safer online experiences

If you ever experience harmful content or serious online abuse, eSafety is here to help. Learn more at our Roblox Community Standards.

How to make a report to the eSafety Commissioner

In addition to our AU OSA reporting tool, you can make a report to eSafety about online harm or harmful content on Roblox by following these easy steps:

Go to https://www.esafety.gov.au/report
Pick the type of harm you want to report (cyberbullying, image-based abuse, illegal content)
Fill out the online form with as much detail as possible
eSafety will review your report and take action where appropriate

Want to learn more? Check out:

For information on how to contract third party services that provide counselling and support, check out: https://www.esafety.gov.au/young-people/i-need-help